All sales made through Powered Up Peptides are final. We do not accept returns, exchanges, or refunds due to a change of mind, ordering the wrong product, or any other customer purchasing decision.
Exceptions may be made only in cases involving a verified damaged product, missing item, incorrect item, or other fulfillment error attributable to Powered Up Peptides.
If a product arrives damaged, broken, missing, or incorrect, the customer must contact Powered Up Peptides within 72 hours of delivery.
To qualify for a replacement, refund, or store credit, the customer must provide a clear, continuous unboxing video that:
- Begins before the shipping package is opened
- Clearly shows the shipping label and exterior of the package
- Shows the package sealed prior to opening
- Records the entire opening and inspection process in one continuous video
- Clearly shows the damaged, missing, or incorrect item being claimed
- Contains no cuts, edits, pauses, or interruptions
If the required continuous unboxing video is not provided, Powered Up Peptides cannot guarantee a replacement, refund, or store credit.
For verified damaged or broken products, our standard resolution will be to provide a replacement. If a replacement is unavailable or otherwise inappropriate, the customer may choose either a refund to the original payment method or store credit.
If Powered Up Peptides sends an incorrect product, we will cover any required return shipping and replacement shipping costs.
Customers are responsible for carefully inspecting the product name, compound, quantity, and other identifying information before breaking or removing any factory seal.
Any vial being returned must remain factory sealed. If the factory seal has been broken or opened, the product becomes ineligible for return, replacement, or refund, including situations where the customer later realizes that the wrong product was received.
Because of this requirement, customers should carefully verify all products before opening any vial.
Packages returned to Powered Up Peptides because they were refused, unclaimed, or addressed incorrectly due to information provided by the customer may be reshipped at the customer’s expense. The customer will be responsible for any additional shipping charges associated with reshipment.
Original shipping charges are non-refundable unless otherwise determined by Powered Up Peptides in connection with a verified fulfillment error.
For any approved monetary refund, the customer may choose between:
- Refund to the original payment method
- Store credit
Refunds, replacements, and store credits are issued only after the applicable claim has been reviewed and approved by Powered Up Peptides.
Last updated August 21, 2026